What is your warranty policy?

OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion.

The following defects are covered by the OluKai Guarantee:

  • Straps pulling out where soles are not excessively worn
  • Delaminating of sole layers
  • Frayed or loose stitching on uppers, footbeds or logos

What's not covered:

  • Deterioration from water abuse
  • Outsole wearing out or worn through
  • Skateboard or bicycle abuse
  • Cuts, scratches, burns etc.
  • Shrinkage from overexposure to extreme heat
  • Anything not listed will be solely determined by OluKai.

What do I do if my sandals or shoes are damaged or defective?

Return all OluKai footwear covered under warranty to the original place of purchase. The authorised retailer can replace the footwear in question. Please remember to bring your receipt. If the sandals or shoes are under warranty and were purchased on vacation or in a location other than where you live, you can submit a warranty request to us.

How do I submit a warranty claim?

If your sandals or shoes are covered under warranty, please send a message or email customerservice@olukai.com.au along with all of the details below.

1. Order number if ordered from our website

2. Photo of the style information printed on the bottom of the strap or inside the shoe. Please provide this even if it is illegible. Example:

  • VC 01/20
  • 0443-PVPV
  • M10.5 EUR 43.5 

3. Style name, colour, and size

4. Photo of the defect

5. Approximate date of purchase (month and year)

6. Shipping address (Australian address only)

7. Phone number

We can only process your warranty claim once all items are received.